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KNOWLEDGE ARCHITECTURE
Transform your unstructured business data into a searchable, AI-queryable knowledge base.
START THIS ENGAGEMENT →FREQUENTLY ASKED QUESTIONS
What types of content can a knowledge architecture system handle?+
Emails, PDF documents, Word files, Excel sheets, WhatsApp message exports, SOPs, contracts, supplier catalogues, and any text-based content. We also handle scanned documents via OCR for older paper-based records.
How does AI search work in a knowledge base?+
Staff ask questions in plain English — "What is our credit policy for new distributors?" or "What did we agree with Supplier X on lead times?" — and the system retrieves the relevant document, email, or clause, ranked by relevance.
How long does it take to build a knowledge architecture system?+
A foundational system covering your most critical knowledge domains — typically HR policies, supplier terms, and operational SOPs — is live in 6 to 8 weeks. Full organisational knowledge architecture takes 3 to 4 months.
Is the knowledge base secure — can all employees access everything?+
Access is controlled by role. You define which departments or job levels can access which knowledge domains. A factory floor supervisor sees production SOPs. A sales manager sees client history and pricing. Finance sees contracts and payment terms.
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